We'd love tohear from you

We deliver what we promise. In a rare event where you’re not satisfied with your device, we have a no-questions asked Return Policy in place for you.

1. No Questions Asked Return Policy: e-store Orders: A 15-day refund/replacement is applicable from the date of delivery.
2. POS Orders (Retail): A 30-day replacement policy is applicable from the invoice date(subject to store Approval).

Warranty Claim Process: To avail limited warranty coverage, consumers must register complaints through helpline number 8448797261, WhatsApp at 9330303035, email at wecare@cashify.in

Things needed to process the return

1. IMEI/Serial Number Validation: This is needed to help establish the validity of the return period.
2. Device Images: You’ll need to share front, side & back images of the device before packing it for pickup. We may also require a video recording of the device.
3. Damage Reporting Timeframe: If you’re returning a device due to damage/physical condition issues, you must report the issue within 24 hours of delivery along with unboxing video of purchased device.
4. Return Reason Verification: In case the return is raised due to an issue with the device, the reason should match the issue, else, the return request shall stand cancelled.
5. Seal Integrity Requirement: The seal inside the device must be intact. We might fail to provide resolution in case any tampering is noticed at the time of receiving the returned device.
6. Return Packaging Requirement: Proper packaging is required to avoid physical damage during return transit. Cashify reserves the right to deduct/recover money for improper packaging.
7. Agreement Completeness: This Agreement is the complete and exclusive agreement between Company and the Customer only.
8. Force Majeure Clause: Cashify shall not be liable for delays caused by factors beyond its control, such as natural calamities, strikes, Governmental actions, etc.