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  • Warranty Policy for Repair

  • Warranty Policy for Refurbished Devices

  • Terms of Use

  • Terms & Conditions

  • Refund Policy

  • Cookie Policy

  • Refer & Earn Terms

  • Privacy Policy

  • E-Waste Policy

  • Indemnity Form

  • Return Policy

  • Refurbished Phones

  • Limited Warranty Period: The warranty period for Refurbished Smartphones, Laptops, Smartwatches, and Tablets, along with refurbished/ Open Box Gaming Consoles, Cameras, and Other Accessories, shall be as mentioned in the table below and will commence from the invoice date issued by Cashify.
    ParticularsWarranty PeriodType
    Refurbished Mobile6 MonthsCashify
    Refurbished Laptop6 MonthsCashify
    Refurbished Tablet6 MonthsCashify
    Refurbished Smartwatch6 MonthsCashify
    Refurbished/Open Box Accessories12 Months – Monitor
    3 Months – DJI Gimbal    		Cashify
    Refurbished/Open Box Amazon Devices6 MonthsBrand
    Refurbished/Open Box Audio Devices (Other than Marshall)6 MonthsCashify
    Refurbished/Open Box Audio Devices (Brand – Marshall)6 MonthsBrand
    Refurbished/Open Box Gaming Consoles6 MonthsCashify
    Refurbished/Open Box Gaming Accessories1 MonthCashify
    Refurbished/Open Box Camera Lens1 MonthCashify
    Refurbished/Open Box Cameras6 MonthsCashify

    • No Questions Asked Return Policy: A 15-day refund or replacement policy is applicable for Refurbished Mobiles, Laptops, Tablets, and Smartwatches. For all other products, a 2-day/48-hour refund or replacement policy is applicable from the date of delivery for online orders. 
    Note: This policy does not apply to purchases made at offline Cashify stores.

    Warranty Exclusion: Liquid damage (e.g., coffee, soda, pool water) is not covered under any warranty policy.

    Things needed to process the return

    1. IMEI/Serial Number Validation: This is needed to help establish the validity of the return period.
    2. Device Images: You’ll need to share front, side & back images of the device before packing it for pickup. We may also require a video recording of the device.
    3. Damage Reporting Timeframe: If you’re returning a device due to damage/physical condition issues, you must report the issue within 24 hours of delivery along with unboxing video of purchased device.
    4. Return Reason Verification: In case the return is raised due to an issue with the device, the reason should match the issue, else, the return request shall stand cancelled.
    5. Seal Integrity Requirement: The seal inside the device must be intact. We might fail to provide resolution in case any tampering is noticed at the time of receiving the returned device.
    6. Return Packaging Requirement: Proper packaging is required to avoid physical damage during return transit. Cashify reserves the right to deduct/recover money for improper packaging.
    7. Agreement Completeness: This Agreement is the complete and exclusive agreement between Company and the Customer only.
    8. Force Majeure Clause: Cashify shall not be liable for delays caused by factors beyond its control, such as natural calamities, strikes, Governmental actions, etc.