Frequently Asked Questions

Buyback FAQs Related Questions

  • Answer:To delete your account please go through the following steps – Open the Cashify App and tap on the profile icon at the bottom right Select “My Account” then tap on “Delete My Account” Confirm the “Deletion Request” through OTP sent on your registered mobile number Account will be deleted successfully within 15 days In…

    To delete your account please go through the following steps –

    1. Open the Cashify App and tap on the profile icon at the bottom right
    2. Select “My Account” then tap on “Delete My Account”
    3. Confirm the “Deletion Request” through OTP sent on your registered mobile number
    4. Account will be deleted successfully within 15 days
    5. In case of any pending order(s), please cancel them first to proceed.
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  • Answer:In such cases, please contact us by email at store@cashify.in. We shall respond to you within one business day and try to rectify the issue as soon as possible.

    In such cases, please contact us by email at store@cashify.in. We shall respond to you within one business day and try to rectify the issue as soon as possible.

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  • Answer:Cashify lets you sell old phones, tablets, laptops, gaming consoles, DSLRs, earbuds, desktops, TV, smart speakers and more.

    Cashify lets you sell old phones, tablets, laptops, gaming consoles, DSLRs, earbuds, desktops, TV, smart speakers and more.

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  • Answer:We recommend you delete all the personal data and also remove the SIM and memory card form your phone. But, just in case you haven’t, then it’s not a problem at all. Because before going ahead with any further procedure, we ensure that our technical expert has wiped out all the available data from the…

    We recommend you delete all the personal data and also remove the SIM and memory card form your phone. But, just in case you haven’t, then it’s not a problem at all. Because before going ahead with any further procedure, we ensure that our technical expert has wiped out all the available data from the device.

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  • Answer:Yes,  we take broken and dead mobiles if you are selling mobile phone on Cashify. However, it might affect the overall quote of the phone.

    Yes,  we take broken and dead mobiles if you are selling mobile phone on Cashify. However, it might affect the overall quote of the phone.

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  • Answer:No, Cashify buys almost all phones; please find a list of handsets on our website or the app we buy.

    No, Cashify buys almost all phones; please find a list of handsets on our website or the app we buy.

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  • Answer:Cashify tries to get the pickup done within the next 24-48 hours after placing the order, except Sunday or public holidays.

    Cashify tries to get the pickup done within the next 24-48 hours after placing the order, except Sunday or public holidays.

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  • Answer:In this case, the device will be considered to be more than a year old, and the price shall be quoted accordingly. It is mandatory to submit an invoice to claim any kind of warranty.

    In this case, the device will be considered to be more than a year old, and the price shall be quoted accordingly. It is mandatory to submit an invoice to claim any kind of warranty.

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  • Answer:Usually, it doesn’t happen, it may happen due to some unforeseen circumstances. But we will update you with the real-time pickup status. In case of delay, please contact us by email at store@cashify.in. We shall respond to you within one business day and issue a refund/ fresh order.

    Usually, it doesn’t happen, it may happen due to some unforeseen circumstances. But we will update you with the real-time pickup status. In case of delay, please contact us by email at store@cashify.in. We shall respond to you within one business day and issue a refund/ fresh order.

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  • Answer:Sorry, but Cashify needs ID proof to confirm your identity. Once you sell the old phone, the agent will ask for your Government ID for verification. Cashify accepts Aadhar Card.

    Sorry, but Cashify needs ID proof to confirm your identity. Once you sell the old phone, the agent will ask for your Government ID for verification. Cashify accepts Aadhar Card.

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