Buying a refurbished phone can save you a good amount of money, but what happens if something stops working after a few weeks? This is where Cashify Warranty comes in. It covers eligible hardware and functional issues for a specified period. So you have a way to get help if your device develops a covered fault after purchase.
Cashify provides a standard six-month warranty on refurbished phones. Then there’s an option to extend it by another six months on eligible devices. Cashify Repair has a separate warranty policy for phones repaired through its services. The coverage, exclusions, and claim process differ, so it helps to know which policy applies to your device.
Let’s break down the Cashify Warranty policy, what it covers, what it excludes, and how you can raise a claim without getting confused.
Also Read: How Refurbished Phones Are Graded at Cashify? A Detailed Explanation!
What Is Cashify Warranty?
Like any trusted and reputed platform, Cashify too has its own set of warranty options and policies built for it. It is a limited warranty that protects eligible devices against specific hardware and functional issues during the applicable warranty period. The resolution depends on the nature of the issue and the terms of the policy.
For example, if your refurbished phone develops a covered internal hardware fault during the warranty period, you can contact Cashify support and request a warranty claim. The support team will verify the issue and determine the next steps.
Cashify’s warranty policy covers different products, including refurbished smartphones, laptops, tablets, smartwatches, and selected other devices. The warranty period varies by product category.
For refurbished smartphones, the standard warranty period is six months from the invoice date issued by Cashify.
Other than refurbished phones, warranty claims can happen in these scenarios:
- Phone Repair
- Phone Replacement
- Phone Upgrade
- Phone Refund
How Long Is The Cashify Warranty?
The warranty period depends on the product you purchase or the repair service you use.
| Product or service | Warranty period |
|---|---|
| Refurbished smartphone | 6 months |
| Refurbished laptop | 6 months |
| Refurbished tablet | 6 months |
| Refurbished smartwatch | 6 months |
| Eligible refurbished devices with extended warranty | Up to 12 months in total |
| Cashify screen repair | Up to 6 months, plus 1-month screen breakage coverage under the applicable terms |
| Other replaced repair components | 3 months |
The warranty on refurbished products starts from the Cashify invoice date. Repair warranties have their own applicable terms and start from the repair invoice date.
Want a longer warranty on a refurbished phone? Check the individual phone’s product page on Cashify to see if an extended warranty is available and how much it costs. The option and fee can vary by model.
What Does Cashify Warranty Cover?
Cashify Warranty coverage depends on what you bought. A refurbished phone and a phone repaired by Cashify have different warranty terms.
1. Hardware and Functional Issues
If you buy a refurbished phone, the standard warranty covers eligible manufacturing defects and functional issues that occur during normal use.
Depending on the warranty terms, this may include:
- Internal hardware problems caused by manufacturing defects.
- Touchscreen issues.
- Charging port problems.
- Speaker issues.
- Wi-Fi or Bluetooth connectivity problems.
- A phone that fails to turn on due to a covered internal fault.
These issues may also be covered under Cashify’s extended warranty, subject to its terms and conditions. Cashify’s support team will check the problem before approving your claim.
2. Issues With a Replaced Screen
If you get your phone’s screen replaced through Cashify Repair, the repair warranty covers eligible functional problems with the new screen.
These may include:
- Dead pixels on the display.
- Unusual screen colours or discolouration.
- Touchscreen problems.
- Other covered display issues that occur without accidental damage or manual intervention.
If your replaced screen develops a covered issue, you can contact Cashify to raise a warranty claim.
Cashify provides a screen repair warranty of up to six months. It also provides a separate one-month screen breakage warranty, subject to the applicable terms.
3. Battery and Other Replaced Parts
Cashify Repair provides a three-month warranty on eligible replaced parts, including batteries and other components.
This warranty covers functional problems with the replaced part, subject to the applicable terms. However, not every battery issue or case of physical damage qualifies for a free replacement.
One important thing to remember: battery issues are excluded from Cashify’s extended warranty for refurbished phones. So, if you plan to extend your refurbished phone’s warranty, check this limitation before purchasing the add-on.
4. Accessories Coverage
You get three-months warranty for charger, cable, and battery (only if Cashify provided them).
Overall, Cashify makes it easy for buyers to know exactly what is protected.
Also Read: Refurbished Vs Open-Box Vs Second-Hand: What’s The Real Difference?
Common Reasons For Warranty Rejection
Now that we have seen what is covered under the Cashify Warranty Explained. Let’s check out the reasons why your warranty could be rejected:
| Issue Type | Examples / Details |
|---|---|
| Physical Damage | Cracked screen, dents, bent frame |
| Liquid Damage | Any water/moisture found inside |
| Accidental Damage | Drops, pressure damage, impact marks |
| Unauthorised Repair | Opened, tampered, or repaired by third-party shops |
| Software Tampering | Rooted/jailbroken devices, custom ROMs |
| Burn/Heat Damage | Burn marks, overheating from wrong chargers |
| Normal Wear & Tear | Minor scratches, scuffs |
| Battery Issues (after 3 months) | Battery swelling or capacity drop |
| Software Problems | Viruses, data loss, forgotten passwords |
| Shipping Damage | Poor packaging causing damage during return |
| Seal Issues | Internal seal broken or tampered |
| IMEI/Serial Problems | Mismatched, removed, or altered IMEI/serial number |
What Can You Get After Raising a Cashify Warranty Claim?
A warranty claim does not automatically mean you will receive a new phone or a refund. Cashify verifies the issue and decides the appropriate resolution under its policy.
Depending on the case, the possible outcomes include:
Phone Repair
If the issue can be fixed, Cashify may repair the device. This is a possible resolution for eligible hardware and functional faults.
Phone Replacement
If the issue meets the applicable policy requirements, Cashify may replace the device. A replacement device remains subject to the residual warranty period specified in the policy.
Phone Refund
A refund may be considered under Cashify’s applicable policy. It is not a guaranteed outcome for every warranty claim.
Cashify’s refurbished warranty policy also describes a depreciated refund scale for certain cases where the company cannot provide the device after repair or replacement because of unforeseen reasons. The amount depends on the device’s age from the invoice date.
Phone Upgrade
A phone upgrade should not be treated as an automatic warranty benefit. Check with Cashify support to confirm whether an upgrade is available for your specific case.
How to Claim Cashify Warranty on a Refurbished Phone
You can initiate a warranty claim through the Cashify app or contact the support team. If you prefer an in-person option, you can also approach a nearby Cashify store.
Steps to Claim Warranty Through the Cashify App
- Open the Cashify app and go to the My Orders section.
- Select the Buy tab.
- Choose the order for the refurbished phone you purchased.
- Tap Claim Warranty.
- Select the issue that best matches the problem with your phone.
- Describe the issue in the remarks section. Include useful details about when it started and what is not working.
- Upload the requested photos of the phone box and a video demonstrating the issue.
- Choose the available service option, such as home pickup or store drop-off.
Follow the instructions shown in the app and wait for the support team to verify the claim.
Also Read: Deal You Can’t Miss: Realme P3 Pro Refurbished Is The Ultimate Hero!
What Do You Need Before The Phone Is Picked Up?
Keep these details ready before handing over your phone for a warranty claim:
- Photos of the phone’s front, back, and sides.
- The device’s IMEI number or numbers, as applicable.
- The original phone box.
- Your Cashify invoice.
- A video demonstrating the issue, if requested.
For physical damage or a mismatch in the device’s physical condition, report the issue within 24 hours of delivery and provide an unboxing video of the purchased device. Do not wait until the end of the return window to report such concerns.
Also Read: Refurbished Samsung Galaxy Z Fold5: Premium Foldable At Lowest Price?
Can You Visit Cashify Store For A Warranty Claim?
Yes. You can contact or visit a nearby Cashify store to enquire about warranty support.
Cashify’s published policy states that store-based resolution takes up to seven working days after the device is physically handed over. It is subject to the policy and claim verification. If the required part is available and the issue can be resolved quickly, the repair may take less time.
If you cannot visit a store, you can ask support about arranging pickup and drop-off. The published refurbished warranty policy lists a pickup timeline of two to three working days after a complaint. Again it is subject to the policy. Confirm the applicable charges and arrangements with support before proceeding.
Cashify Warranty Helpline Number, WhatsApp and Email
If you need help with a refurbished-device warranty claim, use the following contact details listed on Cashify’s official warranty policy page.
| Support channel | Contact details |
|---|---|
| Helpline | 8448797261 |
| 9330303035 | |
| wecare@cashify.in | |
| Working hours | Monday to Sunday, 9 AM to 8 PM |
For a warranty claim related to a phone repaired by Cashify Repair, you can email mobilerepair@cashify.in with your repair details and invoice. Include your phone number, order number or IMEI number, along with a video showing the issue.
You can also check the relevant warranty policy for the latest claim instructions before contacting support.
Cashify Warranty vs Cashify Repair Warranty: What’s the Difference?
These two policies serve different purposes, so do not mix them up.
| Feature | Refurbished-device warranty | Cashify Repair warranty |
|---|---|---|
| Who needs it? | Customers buying refurbished devices from Cashify | Customers getting a phone repaired through Cashify |
| Standard coverage | 6 months for refurbished smartphones | Up to 6 months for screen repairs |
| Extended coverage | Additional 6 months on eligible devices for an extra fee | Depends on the replaced part and applicable repair terms |
| Screen breakage | Accidental damage is generally excluded | Separate 1-month screen breakage coverage under applicable terms |
| Other replaced parts | Depends on the product warranty | 3 months for other replaced components |
| How to claim | Cashify app, support channels or a nearby store | Cashify Repair support or the repair warranty email |
If you are buying a refurbished phone, check the product warranty and the optional extended warranty. If you are getting your existing phone repaired, check the warranty attached to that specific repair.
Frequently Asked Questions About Cashify Warranty
1. How many months of warranty does Cashify provide on refurbished phones?
Cashify provides a standard six-month warranty on refurbished smartphones, starting from the invoice date. Eligible devices may have an additional six months of extended warranty at an extra cost.
2. Can I extend my Cashify Warranty to one year?
Yes, an additional six-month extended warranty is available on select refurbished devices. The option and price depend on the model. Check the relevant product page on Cashify before purchasing.
3. Does Cashify Warranty cover a broken screen?
The standard warranty on refurbished phones generally excludes accidental physical damage, including cracked screens. However, Cashify Repair has a separate one-month screen breakage warranty for eligible screen replacements, subject to its terms.
4. Does Cashify Warranty cover battery problems?
Battery coverage depends on the policy. Cashify Repair provides a three-month warranty on eligible replaced battery components. Battery-related issues are excluded from the extended warranty for refurbished devices.
5. How long does Cashify take to resolve a warranty claim?
The timeline depends on the claim and service method. Cashify’s published refurbished warranty policy lists up to seven working days for store-based resolution after physical handover. Pickup is listed at two to three working days after the complaint, subject to the policy. The complete process from complaint initiation to dispatch may take up to 15 working days.
6. Can I get a refund instead of a repair?
A refund may be considered under Cashify’s applicable policy, but it is not guaranteed for every warranty claim. The final resolution depends on the issue and the terms of the policy.
7. What should I do if my phone arrives damaged?
Report physical damage or a device-condition issue within 24 hours of delivery and provide an unboxing video. Keep the packaging, invoice, and relevant photos ready to help support verify your claim.
8. Can I claim Cashify Warranty after selling or transferring my phone?
No. Cashify’s limited refurbished-device warranty is available to the original purchaser and is non-transferable. Repair warranty coverage is also tied to the specific repaired device and original customer under the applicable terms.
Final Thoughts
Cashify Warranty can provide useful protection when you buy a refurbished phone or get your existing device repaired. The key is to understand which warranty applies, how long it lasts, and which issues are excluded. Hope you have a clear understanding of the warranty factors in Cashify. To get details about the terms and conditions you can check the Cashify Refurbished phone Warranty Policy and Cashify Repair Warranty Policy.
If you’ve just bought a new phone and don’t know what to do with your old phone, then here’s your answer. Sell old mobile to Cashify and get the best price for it. If you are planning to buy a new phone, check out Cashify’s refurbished mobile phones. You can get your favourite phone at almost half price with six-month warranty, 15 days refund and free delivery.
