If your Vivobook keyboard not working issue is making your laptop difficult to use, don’t rush to a repair center right away.
You press a key. Nothing happens.
You press another one. Still nothing.
Then you try typing your password and realise the whole keyboard has decided to take the day off.
However, a few simple checks can become handy. Let’s figure out if the problem comes from software, settings, dirt, a connection issue, or actual hardware damage.
Here are some workarounds worth trying before you call a professional.
Also read: Liquid Damage In Laptops: What To Do Immediately!
First, Check If Vivobook Keyboard Not Working For Every Key
Start by figuring out how widespread the issue is.
Try typing in a text box and test different sections of the keyboard.
For example:
- Are only a few keys affected?
- Is one entire row not responding?
- Are letters working but numbers aren’t?
- Does the keyboard stop responding completely?
- Do shortcut keys still work?
This small test can tell you a lot.
If only one or two keys have stopped working, physical damage or debris could be responsible. If the entire keyboard stops responding, software, drivers or an internal connection could be involved.
Restart Your Vivobook
Yes, it’s basic. But it’s worth trying.
A temporary Windows or driver glitch can sometimes affect keyboard input.
Save your work, restart the laptop, and test the keyboard again.
If it starts working normally after the restart, you may be dealing with a temporary software issue rather than a damaged keyboard.
If the problem returns repeatedly, it’s time to investigate further.
Also read: Laptop Repairing Shop Near Me: Doorstep vs Walk-in Repair?
Check If the Keyboard Is Locked
Your Vivobook keyboard not working may be because some Vivobook models have keyboard-related shortcut functions that can affect input.
Check your laptop’s function keys and keyboard shortcuts. Look for a key that has a keyboard or lock symbol.
You can also try pressing Fn + Esc once. On some ASUS laptops, this toggles the function key lock.
The exact shortcut can vary by model, so check your Vivobook’s manual if this doesn’t help.
Try the On-Screen Keyboard
If your physical Vivobook keyboard not working, Windows has a useful backup.
Go to:
Settings > Accessibility > Keyboard > On-Screen Keyboard
You can use the mouse to type using the virtual keyboard.
This isn’t a permanent solution, but it can help you log in, save files, send an important message or troubleshoot the laptop.
It’s also handy when you need to use your laptop while waiting for a repair.
Also read: Laptop Fan Making Loud Noise? What It Means And How To Prevent!
Check the Keyboard Driver
A corrupted or outdated driver can sometimes cause Vivobook keyboard not working issue.
You can check it through Device Manager:
- Right-click the Start button.
- Select Device Manager.
- Expand Keyboards.
- Find your laptop keyboard.
- Right-click it.
- Try Update driver.
If Windows says the latest driver is already installed, you can restart the laptop and test again. Don’t randomly uninstall hardware drivers unless you know how to reinstall them.
Check Windows Update
Sometimes a Windows update or system issue can affect hardware behavior.
Go to:
Settings > Windows Update
Check for pending updates and install them if available.
Restart the laptop afterward and test the keyboard.
If the problem started immediately after a particular update, hold it. Professional diagnosis may be useful before you start changing system settings.
Also read: Most Common Laptop Problems For Possible Repair Instead Of Replacing The Device!
Clean the Keyboard Carefully
Dust, crumbs, and other debris can get underneath laptop keys causing Vivobook keyboard not working problem.
If only a few keys aren’t responding, inspect them closely.
Turn the laptop off first. Then gently clean around the affected keys using appropriate cleaning equipment.
Avoid pouring liquid or cleaning solution directly onto the keyboard.
Don’t pry off keycaps unless you know your particular Vivobook’s keyboard mechanism can handle it. Laptop key mechanisms are delicate, and a broken clip can turn a simple cleaning job into a replacement.
Test an External Keyboard
Connect a USB keyboard to your Vivobook.
If the external keyboard works normally, the problem is likely limited to the built-in keyboard or its connection.
This doesn’t identify the exact fault, but it’s a useful diagnostic step.
If even an external keyboard behaves strangely, the issue could involve Windows, drivers or another system-level problem.
Try the Keyboard in BIOS
This is a useful test if you’re comfortable doing it.
Restart the laptop and enter the BIOS or UEFI setup using the appropriate key for your model.
If the physical keyboard works inside BIOS but stops working once Windows loads, software or driver problems become more likely.
If the keyboard doesn’t respond in BIOS either, hardware becomes a stronger possibility.
The exact BIOS key can vary by Vivobook model, so check your model’s ASUS documentation before trying this.
Can a Vivobook Keyboard Be Repaired?
It depends on the fault.
A keyboard that has accumulated dust may only need cleaning.
A loose internal connection may need to be reseated.
A damaged keyboard may need replacement.
Liquid damage can require a deeper inspection, particularly if the spill reached the motherboard.
The repair cost also depends on your exact Vivobook model and the component that needs attention.
That’s why getting a diagnosis before approving a replacement is a sensible step.
Also Read: Do You Lose Data When Replacing LCD Screen?
Get Professional Help From Cashify
If you have tried the basic workarounds and the keyboard still refuses to cooperate, Cashify’s laptop repair service can be an option to check.
Cashify provides laptop repair through its physical stores spread across 200+ cities. There’s service for online customers as well who prefer a doorstep repair option. A technician will arrive, inspect the laptop and identify the issue before repair.
This can be useful if you don’t want to carry your Vivobook to a repair center, particularly when the laptop is still needed for work or study.
Before booking, check the service availability for your location and laptop model, along with the applicable repair cost and warranty terms.
Final Thoughts: Don’t Replace the Laptop Yet
A non-working keyboard doesn’t automatically mean your Vivobook has reached the end of its life.
If the laptop still performs well and the keyboard is the only problem, repairing or replacing that component can make far more sense than buying another laptop.
So before you start browsing for a new device, try the simple checks first.
Restart it. Check the drivers. Try an external keyboard. Look for physical or liquid damage.
And if none of that works, get a proper diagnosis from Cashify.
Sometimes your laptop doesn’t need retirement. It just needs its keyboard to cooperate again.
If you’ve just bought a new phone and don’t know what to do with your old phone, then here’s your answer. Sell old mobile to Cashify and get the best price for it. If you are planning to buy a new phone, check out Cashify’s refurbished mobile phones. You can get your favourite phone at almost half price with six-month warranty, 15 days refund and free delivery.
