What Is Chakshu Portal? How To Report Spam In Easy Way?

Feeling frustrated with the unwanted calls and messages popping every now and then? Perhaps knowing what is Chakshu portal will give you a sign of relief. The good news is that the Indian government has already launched this portal, which will be a helpful tool for reporting spam and suspected fraudulent communications. In this article, we will discuss all about this useful portal and learn how to use it to protect ourselves from telecom scams.

Unwanted calls and messages are a modern nuisance that many of us face on a daily basis. Whether it’s constant spam calls or fraudulent texts, the intrusion can be both frustrating and potentially harmful. The Chakshu portal exists to safeguard us from such nuisance. Here’s a bit more to learn about this portal before we head to how we can use it.

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What Is The Chakshu Portal? 

The Chakshu portal is an integral component of the Sanchar Saathi initiative. No doubt, it is a commendable effort by the government to equip citizens with the tools to fight back against the rising tide of telecom-related frauds. It serves as a user-friendly platform where individuals can report suspicious or fraudulent calls, SMS, or WhatsApp messages.

These reports are then fed into the Digital Intelligence Platform (DIP) DIP, a central hub for multiple agencies involved in combating telecom scams. It analyses the reported data and identifies patterns or trends.

Based on this analysis, the DIP can take various actions. For instance, it might instruct telecom operators to delist callers suspected of fraudulent activity. Additionally, the DIP can also trigger investigations into SIM cards that haven’t completed KYC (Know Your Customer) compliance, potentially leading to bans on such SIMs.

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What Can You Report On Chakshu Portal?

Let’s now talk about how it can be useful for you. Chakshu isn’t just about reporting annoying spam. It’s about flagging potentially dangerous communications that could lead to financial loss or personal harm. Here are some common scenarios where reporting on Chakshu is crucial:

• Check and report unauthorised mobile connections issued in your name to avoid identity theft or misuse.
• Report lost or stolen phones for immediate blocking and potential recovery.
• Report suspicious international calls with Indian caller IDs.
• Calls or messages threatening to block your bank account, SIM card, or utility connection.
• Scams promising fake job offers, lottery wins, or other unrealistic rewards.
• Impersonation attempts by someone claiming to be a government official or relative.
• Instances where your phone number has been leaked by companies for unsolicited communications.

How Can You Report Spam On Chakshu Portal?

It’s very easy to report on this portal. Here’s a step-by-step guide on how to do it:

Step 1: Visit the Sanchar Saathi portal: Head to sancharsaathi.gov.in.

Step 2: Select “Chakshu” under “Citizen Centric Services”. You will find it in the first option itself.

Step 3: Fill out the reporting form: Provide details like the type of communication (call, SMS, WhatsApp), category of fraud (bank scam, impersonation etc.), and the date and time of the incident. Please be factually correct about the details.

Step 4: Submit your complaint: Enter your contact information and verify it with a one-time password (OTP).

You are done!

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Preventive Measures You Can Take:

• Verify Mobile Handset Authenticity: Always verify the authenticity of mobile handsets before purchase, new or used, to avoid acquiring stolen or counterfeit devices.
• Verify Licensed Wireline ISPs: Access and verify details of licensed wireline Internet Service Providers (ISPs) to ensure transparency and accountability in Internet service provision.

Why Chakshu Matters: A Glimpse Into Its Impact!

India’s fight against telecom fraud has received a powerful boost with the Chakshu portal. Since its inception, the Department of Telecom has wielded Chakshu as a crucial weapon against telecom scams. Its impact is undeniable: 

• Around 65,000 cases registered: This happened only last year, which is 10 times more than a decade ago.
• 17 lakh mobile phone numbers suspended: Thanks to user reports on Chakshu, authorities have been able to identify and suspend a staggering number of phones potentially involved in fraudulent activities.
• ₹1,000 crore shielded from fraudsters: This translates to a significant amount of money saved from falling into the wrong hands.

These numbers highlight the success of Chakshu and the importance of citizen participation in curbing telecom scams. By empowering users to report suspicious activity, the portal has helped create a safer communication environment for everyone in India.

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Wrapping Up

Now that you know what is Chakshu Portal, you can be more empowered. By reporting spam and scams on Chakshu, you’re not just helping yourself. You’re contributing to a safer communication environment for everyone. So, next time you get a suspicious call or message, don’t hesitate – report it on Chakshu and fight back!

Let me know what you think about this portal in the comments section below!

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