Are you trying to stream your favorite show or catch a live match on JioHotstar, but the app just is not cooperating? You are not the only one! Many users across India have recently reported that the JioHotstar app is not working properly- from missing features to complete crashes.
Whether you are seeing a blank screen, missing the “Continue Watching” list, or can’t even find the search bar, don’t worry. In this article, we will talk about everything you need to know about the JioHotstar app not working and the ways to fix the issue. So, let’s begin.
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What Went Wrong With JioHotstar?
Let us first understand what issues users are facing with JioHotstar app not working. The JioHotstar app outage has left many of its main features unavailable. Users have noticed that several basic tools are either missing or not working properly.
Here are the main issues being reported:
- Search Bar Missing: Many users cannot find the search option in the app. Without it, finding your favorite movie, show, or live sports match becomes difficult.
- “Continue Watching” Not Showing: The “Continue Watching” list, which helps users pick up where they left off, has disappeared. This means you have to start from the beginning each time.
- Login and Account Issues: Several people have been logged out automatically and cannot log back into their accounts. Others are unable to access account settings or subscription details.
- Navigation Errors: The app interface seems incomplete for some users. Menu tabs are missing, and scrolling through categories does not work smoothly.
These problems started suddenly and seem to affect both Android and iOS devices. Many users believe the issue began after a new update was released, possibly one that was not fully tested before being launched. However, there are certain ways to fix the JioHotstar app not working issue.
What The Officials Have To Say?
To calm the growing user frustration, JioHotstar’s official support team issued a statement addressing the issue. Here’s what they said:
“Due to some unforeseen technical issue, some of our users may have issues while streaming content or accessing the platform. Appreciate your patience while we work to resolve the issue. We regret the inconvenience caused.”
In short- yes, it is a known issue, and the JioHotstar team is actively working on a fix. The outage is temporary, but until an update is released, there are still a few steps you can take to fix the JioHotstar app not working issue.
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How To Fix JioHotstar App Not Working Issue?
Below are several easy steps you can take to fix the JioHotstar app not working issue. These methods work for most users and cover both mobile and smart TV devices. Here, have a look:
1. Restart Your Device
Restarting your phone, tablet, or TV is often enough to fix small glitches. It clears temporary memory and refreshes background processes that may be interfering with the app.
2. Check Your Internet Connection
A weak or unstable internet connection can stop the app from loading content and that is the reason why your JioHotstar app is not working.
Try these steps:
- Make sure you are connected to a stable Wi-Fi or mobile data network.
- Open another website or app to check if your internet is working.
- If using Wi-Fi, restart your router and reconnect.
3. Update The JioHotstar App
Sometimes, the app may stop working because of an outdated version. Developers often release updates to fix bugs or improve performance.
To update:
- Go to the Google Play Store or Apple App Store.
- Search for JioHotstar.
- If you see an Update button, tap on it.
- After updating, reopen the app and check if it works properly.
4. Clear App Cache And Data
Over time, stored cache files can cause app errors. Clearing them may fix the JioHotstar app not working issue.
For Android:
- Open Settings.
- Go to Apps > JioHotstar.
- Tap Storage.
- Select Clear Cache, and then Clear Data.
For iPhone:
You will need to delete and reinstall the app to clear its cache.
Note: Clearing app data will log you out, so remember your login credentials before doing this.
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5. Reinstall The App
If clearing cache does not help, uninstall and reinstall the app. This removes any corrupted files and installs a fresh version.
- Uninstall the JioHotstar app.
- Restart your device.
- Reinstall the app from the Play Store or App Store.
Then, log in again and check if the features are restored. Most likely, this will fix the JioHotstar app not working issue.
6. Check For System Updates
Sometimes, the problem may come from your device’s software rather than the app itself. Go to Settings > Software Update and install any available system updates. Once done, restart your device and open the app again.
7. Check If JioHotstar Servers Are Down
Occasionally, the problem is not on your end at all. The servers may be temporarily down due to maintenance or heavy traffic.
You can check the current status by visiting websites like DownDetector or searching “JioHotstar down” on Twitter (X).
If many users are reporting the same problem, it is best to wait for an official fix.
8. Log Out And Log In Again
If the app opens but some features are missing, logging out and logging back in can refresh your account data. This sometimes restores missing options like “Continue Watching.”
9. Disable VPN Or Proxy
If you are using a VPN or proxy connection, try disabling it. JioHotstar’s content and features are region-specific, and VPNs can sometimes cause connection problems.
10. Try A Different Device Or Browser
If the app is still not working, try logging in from another device, such as a laptop, smart TV, or tablet. Alternatively, use the web version of JioHotstar in a browser. Many users have reported that the website continues to work even when the mobile app does not.
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JioHotstar Not Working? Here Are the Possible Causes
There are several possible reasons behind the JioHotstar app not working issue. Some of the most common ones include:
1. Bug In A Recent Update
A faulty app update is one of the main reasons for sudden technical problems. If the update was not fully tested, it can cause features to disappear or malfunction.
2. Server Overload
During peak hours or live events, heavy traffic can overload the servers. This can temporarily affect app performance.
3. Maintenance Work
Sometimes, the company performs scheduled maintenance to improve app stability. During this time, some features may be temporarily unavailable.
4. Account Sync Problems
If the app cannot connect properly with your account data on the server, personalized features like “Continue Watching” or viewing history might not appear.
5. Device Compatibility
Older devices or outdated operating systems may not support the latest version of the app. This can result in errors or missing options.
6. Corrupted Installation Files
If the app did not install properly or files became corrupted, it can cause the app to crash or fail to load sections.
7. Regional Or Licensing Issues
Sometimes, changes in content rights or licensing can affect certain features or access in specific regions.
Final Thoughts
App outages happen- even on big platforms like JioHotstar. The good news is that the JioHotstar app not working issue seems to be a temporary one, and the company has acknowledged to fix it. Most of the time, these glitches are fixed within a few hours or through the next app update.
Until then, try the troubleshooting tips mentioned above- from clearing the cache to reinstalling the app- and you should be able to restore most features.
So don’t worry- your favorite shows, movies, and live matches will be back soon. Stay tuned for updates from JioHotstar’s official channels, and remember to keep your app updated for the best experience.
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Frequently Asked Questions
1. What happened with JioHotstar?
Recently, many JioHotstar users have experienced app issues, including missing search bars, unavailable “Continue Watching” lists, and problems accessing accounts. The company confirmed it’s due to an unforeseen technical issue affecting some users. The team is actively working to resolve it, and the outage is expected to be temporary.
2. What do you do if the JioHotstar app is not working?
If your JioHotstar app isn’t working, try these steps:
- Restart the app and your device.
- Clear cache and app data.
- Update the app to the latest version.
- Log out and log back in.
- Check your internet connection.
- Reinstall the app if nothing else works.
- Alternatively, use the JioHotstar website to access content.
3. How to restart JioHotstar app?
To restart the app:
- On Android/iPhone: Close the JioHotstar app completely from recent apps. Then reopen it from your home screen or app drawer.
- Optional Step: Restarting your device before reopening the app can help fix deeper glitches.
4. Why is my JioHotstar app slow or freezing?
Slow performance or freezing can be caused by:
- Poor internet connection or network issues
- Outdated app version
- Corrupted cache or data
- Overloaded servers during high traffic times
Clearing the cache, updating the app, or switching to a stable network often resolves this issue.
5. Can I watch JioHotstar content without the app?
Yes! If the mobile app isn’t working, you can access all JioHotstar content via their official website at www.hotstar.com. Simply log in with your account, and you can stream shows, movies, and live sports directly in your browser.
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