Dropped calls, slow internet speed, and unstable connection – if you face this Jio network problem, worry not. You are not alone! The reason behind these issues is network congestion. There are some quick fixes that you can try to restore your Jio network and get rid of workflow interruptions.
I have curated a list of various methods to identify and fix the Jio net problem in this article. So, without further ado, let us get started.
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Best Ways to Fix Jio Network Problem
You don’t need to be tech-savvy to resolve the Jio net problem. Here are simple ways that you can use to fix the Jio network problem.
Recheck Your Jio’s Recharge Plan
If you are constantly facing Jio down or problems with the smartphone’s internet connectivity or signal strength, make sure your Jio recharge plan is active and has sufficient validity. To check, all you need to do is visit the MyJio app and open its home page.
Check out network coverage.
Usually, Jio network problems arise because of weak network coverage or poor signal strength. The status bar might show you the full signal, but while checking the signal strength status from your Android phone’s settings, you will get to know the actual strength of your Jio net signal.
Here are a few steps that you need to follow.
A – Launch the Settings.
B – Click on the About phone.
C – From there, you need to choose SIM status.
D – Here, you will learn the value of signal strength.
if the signal strength is between -50 dBm to -70 dBm, you can consider it as excellent. If the signal strength is between -71 dBm to -90 dBm it can be considered as good.
However, if the signal strength is above -90dBm, it is average. In this case, you can contact your network provider to find out the actual reason for the low signal strength. However,
The signal icon in the status bar displays the network strength but through these numbers, you can precisely know the signal strength.
Try Enabling/Disabling Airplane Mode
It is one of the simplest ways to fix the Jio network issue. All you need to do is first enable the Airplane mode and then disable the Airplane mode. You can do it on Android phones through a notification panel; on iPhones, it can be done via Control Center.
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Try Restarting Your Smartphone
Sometimes, simply restarting your smartphone can solve all your problems. This is because when you restart your phone, it will start searching for nearby networks, and everything will be rebooted. It makes your smartphone’s performance faster.
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Reset Your Phone’s APN Settings
APN stands for Access Point Name. Your smartphone’s APN settings will help your device connect to the telecom operator. If you are using outdated APN settings, that can be the real reason for the poor network connectivity. Here are a few steps that you need to take to reset the APN settings.
A – Launch Settings on your smartphone. After that, go to Mobile Networks.
B – Now, choose Jio SIM settings.
C – Open APN.
D – Here, you need to click on the three dots icon. After that, choose Reset Access Points. It will automatically delete the existing APN settings and replace them with the latest version from the telecom operator.
E – Now, restart your smartphone.
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Fix Jio Network Issue Using Network Radio
You need to follow the steps mentioned below to fix Jio network issue using Network Radio.
- Open your phone dialer and dial ##4636##.
- You will see Phone Info. Click on it and run the Ping Test.
- Set the network type as LTE/GSM Auto.
- Switch it off the radio and switch it on again.
- Once you restart your phone, the issue will be resolved.
Solve Jio Network Issue on iPhone
Here is how you can solve Jio Network Issue on your iPhone.
- Go to Settings. You will see Cellular option there. Turn it ON the cellular data.
- Tap on Restore Network Settings option.
- Check the connectivity on your LTE network.
- Make LTE network as your preferred network by clicking on Settings ->Mobile Network -> Preferred Network.
Remove/Replace Your Smartphone’s Back Cover
Sometimes, your smartphone’s back cover/case causes interference with the Jio network’s signals. It usually happens in poor connectivity regions. So, try removing the back cover and check whether or not the net speed is increasing.
Try Resetting Your Smartphone’s Network Settings.
Sometimes, resetting the mobile network settings can fix the Jio network problem. Doing this will reset the mobile network settings to default. Here is how to do it.
- Open Settings on your smartphone and click on the search bar. It is present on the top.
- Now, in the search bar, type “Reset mobile network settings.”
- You will see the option to set the mobile network settings in the menu.
- Click on Reset settings.
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Try Resetting/Re-inserting the SIM card.
Sometimes, SIM cards get disordered from their original place or any structural damage to the SIM card can cause the Jio network problem. If you have tried the ways mentioned above to fix the Jio net issue, try re-inserting your SIM card. It is because sometimes bent/chipped/scratched SIM tray can also be the reason for the Jio network issue.
Contact Customer Care
You might have tried all the methods discussed above to solve the Jio network issue, but if the issue persists, try contacting customer care. They will help you to resolve the issue.
For that, you have to provide your precise location from where you are facing the network issue. Once your complaint is registered, it might happen that Jio will enable more towers in your area to solve the network issue in case they are getting the same complaints from other Jio users in your area.
Here is the JioCare number – 1860-893-3333.
If you are a Jio user, contact Jio customer care on 198 to register complaint.
For non-Jio users, Jio customer care helpline number is 1800-889-9999
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Ways to Resolve Poor 5G Jio Connectivity Problem
Here are some ways that you can try to fix the 5G Jio network problem.
Try Disabling The Smart 5G Settings
This setting switches between 5G and 4G connectivity automatically to do the battery consumption. So, if you want your device to get the best 5G speed, deactivate this feature. On the other hand, if the 5G connectivity is weak, then there is no meaning in turning off this setting.
Shift Between NSA and SA modes.
If you use 5G mode, your smartphone will have two settings – SA and NSA. Jio 5G works on an SA architecture. So, if you have used the wrong settings on your smartphone, you will have to deal with the Jio network problem.
Don’t Use Metal-Based Phone Case
If you are using metal-based phone case, stop it immediately because it can create signal interference. So, your smartphone will face trouble while receiving the signals. The reason behind it is cellular signals easily reflected away from the metal objects. So, if your smartphone’s case has any metal part it will slow down your smartphone’s cellular activities. So, avoid using it.
Tips to Prevent Jio Network Problem
Here are a few tips that you need to consider to solve the Jio net problem.
- Update your smartphone’s software. Ensure your device runs on the latest software.
- Always place your Jio SIM card in the first slot.
- Keep your phone in 4G mode only. So, it will not search for the 2G/3G/4G mode.
FAQs
Q. How do you report the Jio network problem?
A. You can report the Jio network issue using the MyJio app or contact customer care directly at 1800 88 99999.
Q. I am experiencing frequent call drops. What to do?
A. Call drops occur because of poor signal coverage. So, if you experience recurrent call drops, try using Wi-Fi calling. It is entirely free in Jio.
Q. How can I increase my Jio network signal strength?
A. Set your smartphone’s network to 4G-only mode. So, your smartphone will search for only 4G networks. They will not search for 2G/3G networks.
Q. Why is the network not working in Jio?
A. Check if your Jio plan is active with sufficient validity and data balance. Ensure your device supports Jio 4G, the network settings are enabled, and the tele-verification process is complete.
Q. Why is MyJio 5G not working?
A. You need to register in the MyJio app to use 5G. If transitioning from a 4G SIM, activate the 5G package in the MyJio app and allow up to 24 hours for activation.
Q. Why is MyJio not working?
A. Ensure good data connectivity, update to the latest app version, and clear cache or cookies from your device’s settings. Force close and reopen the app if needed.
Q. Why is MyJio VoLTE not working?
A. Go to your device settings, enable LTE under ‘Voice & Data’ for the Jio SIM, and ensure VoLTE is switched on in the network preferences.
Also read: All Jio Postpaid Recharge Plans July 2024
Wrapping Up
Here we come to the end of this article. Try the above-discussed methods to solve the Jio network problem, and share your experience with us in the comment box below. Let us know which method you find helpful.
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