Jio network problem is not so rare, especially in the outer city areas. If you are wondering why jio net is not working today due to call cuts or slow internet, this article might just help you. The most common reason for Jio net slow problem or unstable call connection is due to network congestion. There are some quick fixes that you can try to restore your Jio network and get rid of workflow interruptions.
I have curated a list of various methods to identify and fix the Jio net problem in this article. So, without further ado, let us get started.
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Best Ways to Fix Jio Network Problem
You don’t need to be tech-savvy to resolve the Jio net problem. Here are simple ways that you can use to fix the Jio network problem.
Recheck Your Jio’s Recharge Plan
If you are constantly facing Jio down or problems with the smartphone’s internet connectivity or signal strength, make sure your Jio recharge plan is active and has sufficient validity. To check, all you need to do is visit the MyJio app and open its home page.
Check out network coverage.
Usually, Jio network problems arise because of weak network coverage or poor signal strength. The status bar might show you the full signal, but while checking the signal strength status from your Android phone’s settings, you will get to know the actual strength of your Jio net signal.
Here are a few steps that you need to follow.
A – Launch the Settings.
B – Click on the About phone.
C – From there, you need to choose SIM status.
D – Here, you will learn the value of signal strength.
if the signal strength is between -50 dBm to -70 dBm, you can consider it as excellent. If the signal strength is between -71 dBm to -90 dBm it can be considered as good.
However, if the signal strength is above -90dBm, it is average. In this case, you can contact your network provider to find out the actual reason for the low signal strength. However,
The signal icon in the status bar displays the network strength but through these numbers, you can precisely know the signal strength.
Try Enabling/Disabling Airplane Mode
Facing a Jio net slow problem? Try switching to airplane mode for a few seconds. It is one of the simplest ways to fix the Jio network issue. All you need to do is first enable the Airplane mode and then disable the Airplane mode. You can do it on Android phones through a notification panel; on iPhones, it can be done via Control Center.
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Try Restarting Your Smartphone
If you are facing a Jio network problem, try restarting your phone. This is because, once you do this, your device is automatically start searching for the best connecting nearby networks.
If you are wondering why Jio net is not working still, try rebooting your device or checking for any network outages in your area. When you do this, it makes your smartphone’s performance faster.
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Reset Your Phone’s APN Settings
APN stands for Access Point Name. Your smartphone’s APN settings will help your device connect to the telecom operator. If you are using outdated APN settings, that can be the real reason for the poor network connectivity. Here are a few steps that you need to take to reset the APN settings.
A – Open Settings on your phone, then go to Mobile Networks.
B – Select Jio SIM settings.
C – Tap on APN.
D – Click on the three dots icon, then choose Reset Access Points. This will remove the old APN settings and update them with the latest ones from your telecom operator.
E – Finally, restart your smartphone.
Also read: Jio Recharge Plan And Offers (Prepaid)
Fix Jio Network Issue Using Network Radio
You need to follow the steps mentioned below to fix Jio network issue using Network Radio.
- Open your phone dialer and dial ##4636##.
- You will see Phone Info. Click on it and run the Ping Test.
- Set the network type as LTE/GSM Auto.
- Switch it off the radio and switch it on again.
- Once you restart your phone, the issue will be resolved.
Solve Jio Network Issue on iPhone
Here is how you can solve Jio Network Issue on your iPhone.
- Go to Settings. You will see Cellular option there. Turn it ON the cellular data.
- Tap on Restore Network Settings option.
- Check the connectivity on your LTE network.
- Make LTE network as your preferred network by clicking on Settings ->Mobile Network -> Preferred Network.
Remove/Replace Your Smartphone’s Back Cover
Sometimes, your smartphone’s back cover/case causes interference with the Jio network’s signals. It usually happens in poor connectivity regions. So, try removing the back cover and check whether or not the net speed is increasing.
Try Resetting Your Smartphone’s Network Settings.
Sometimes, resetting the mobile network settings can fix the Jio network problem. Doing this will reset the mobile network settings to default. Here is how to do it.
- Open Settings on your smartphone and click on the search bar. It is present on the top.
- Now, in the search bar, type “Reset mobile network settings.”
- You will see the option to set the mobile network settings in the menu.
- Click on Reset settings.
Also read: 4G vs VoLTE: Why Should You Upgrade?
Try Resetting/Re-inserting the SIM card.
Sometimes, SIM cards get disordered from their original place or any structural damage to the SIM card can cause the Jio network problem. If you have tried the ways mentioned above to fix the Jio net issue, try re-inserting your SIM card. It is because sometimes bent/chipped/scratched SIM tray can also be the reason for the Jio network issue.
Contact Customer Care
If you’ve tried all the methods above to fix the Jio network issue and it’s still not working, it could be due to network maintenance or temporary problems in your area.
To get accurate information, try contacting Jio customer care. They’ll help you troubleshoot and resolve the issue. Be ready to share your exact location where you’re facing the network problem.
Once your complaint is logged, Jio might add more towers in your area if they’re receiving similar reports from other users. This could help improve the network coverage and fix the issue.
Here is the JioCare number – 1860-893-3333.
If you are a Jio user, contact Jio customer care on 198 to register complaint.
For non-Jio users, Jio customer care helpline number is 1800-889-9999.
Also read: Top Unlimited Data Plans In India You Should Know!
Ways to Resolve Poor 5G Jio Connectivity Problem
Experiencing Jio 5G not working today? Ensure 5G is enabled on your phone and that your area has 5G coverage. To explain it better, here are some ways that you can try to fix it.
Try Disabling The Smart 5G Settings
This setting switches between 5G and 4G connectivity automatically to do the battery consumption. So, if you want your device to get the best 5G speed, deactivate this feature. On the other hand, if the 5G connectivity is weak, then there is no meaning in turning off this setting.
Shift Between NSA and SA modes.
If you use 5G mode, your smartphone will have two settings – SA and NSA. Jio 5G works on an SA architecture. So, if you have used the wrong settings on your smartphone, you will have to deal with the Jio network problem.
Don’t Use Metal-Based Phone Case
If you are using metal-based phone case, stop it immediately because it can create signal interference. So, your smartphone will face trouble while receiving the signals. The reason behind it is cellular signals easily reflected away from the metal objects. So, if your smartphone’s case has any metal part it will slow down your smartphone’s cellular activities. So, avoid using it.
Tips to Prevent Jio Network Problem
Here are a few tips that you need to consider to solve the Jio net problem.
- Update your smartphone’s software. Ensure your device runs on the latest software.
- Always place your Jio SIM card in the first slot.
- Keep your phone in 4G mode only. So, it will not search for the 2G/3G/4G mode.
FAQs
Q. How do you report the Jio network problem?
A. If you’re facing a Jio network issue, you can report it through the MyJio app or contact customer care directly at 1800 88 99999 for assistance.
Q. I am experiencing frequent call drops. What to do?
A. Call drops often happen due to poor signal coverage. If you’re facing frequent call drops, try using Wi-Fi calling. It’s completely free with Jio and can help improve call quality when the network signal is weak.
Q. How can I increase my Jio network signal strength?
A. Set your smartphone’s network to 4G-only mode. This will ensure your phone only searches for 4G networks, and it won’t waste time looking for 2G or 3G networks. This can help improve your connection speed and stability.
Q. Why is the network not working in Jio?
A. Make sure your Jio plan is active, with enough validity and data balance. Check that your device supports Jio 4G, the network settings are enabled, and that you’ve completed the tele-verification process. These steps are essential for smooth network access.
Q. Why is MyJio 5G not working?
A. To use 5G, you need to register on the MyJio app. If you’re switching from a 4G SIM, make sure to activate the 5G package in the app. It may take up to 24 hours for the 5G activation to complete.
Q. Why is MyJio not working?
A. Make sure you have a strong data connection, update the app to the latest version, and clear the cache or cookies from your device’s settings. If the app is still not working properly, try force closing it and reopening it.
Q. Why is MyJio VoLTE not working?
A. Open your device settings, then go to Mobile Networks. Enable LTE under Voice & Data for your Jio SIM, and make sure VoLTE (Voice over LTE) is switched on in the network preferences. This will help improve network performance and call quality.
Also read: All Jio Postpaid Recharge Plans
Wrapping Up
Here we come to the end of this article. Try the above-discussed methods to solve the Jio network problem, and share your experience with us in the comment box below. Let us know which method you find helpful.
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