Are You Facing Jio Network Problem? Here is How to Fix Network Issues on Jio

Jio network problem is not so rare, especially in the outer city areas. If you are wondering why jio net is not working today due to call cuts or slow internet, this article might just help you. The most common reason for Jio net slow problem or unstable call connection is due to network congestion. There are some quick fixes that you can try to restore your Jio network and get rid of workflow interruptions.

I have curated a list of various methods to identify and fix the Jio net problem in this article. So, without further ado, let us get started.

Also read: Jio AirFiber Plans In 2024: All The Offers And Details

Best Ways to Fix Jio Network Problem

You don’t need to be tech-savvy to resolve the Jio net problem. Here are simple ways that you can use to fix the Jio network problem.

Recheck Your Jio’s Recharge Plan

If your internet is super slow or your calls are not working well, your Jio plan might be over or out of data. Here’s how you can check it:

1. Go to the homepage, and you will see your current plan details.
2. If you have used all your daily data, your internet will become very slow (only 64 Kbps!).
3. If your plan has ended, recharge it using the MyJio app or Jio website.

You should use the MyJio app to see how much data you are using. You can also dial 1299 to get an SMS with your plan details.

Check out network coverage.

Sometimes, your Jio network may not work well because the signal is weak. This is even if your phone shows full bars. Here’s how you can check the real signal strength:

1. Open Settings on your phone.
2. Go to About Phone > SIM Status.
3. Look for the Signal Strength number (it will be in dBm).

If the signal is weak, contact Jio customer care to report the issue or check for network outages in your area.

Try Enabling/Disabling Airplane Mode

Is your internet slow or are your calls dropping? A quick and easy trick is to turn Airplane Mode on and off. This helps your phone reconnect to the nearest network tower.

Here’s how to do it:

On Android:

• Swipe down from the top of your screen.
• Tap the Airplane Mode icon to turn it on.
• Wait for 10–15 seconds, then turn it off again.

On iPhone:

• Open the Control Center.
• Tap the Airplane Mode icon.
• Wait a few seconds, then turn it off.

This simple trick can fix small network problems quickly!

Also read: 4 Tricks To Renew Jio Daily Data Limit

Try Restarting Your Smartphone

If you are facing a Jio network problem, try restarting your phone. This is because, once you do this, your device is automatically start searching for the best connecting nearby networks.

If you are wondering why Jio net is not working still, try rebooting your device or checking for any network outages in your area. When you do this, it makes your smartphone’s performance faster.

Also read: Check Jio Mobile Number In 5 Easy Ways!

Reset Your Phone’s APN Settings

If your internet is not working properly, your phone’s APN settings might be wrong or old.

How to Reset APN Settings:

1. Go to Settings > Mobile Network > Jio SIM
2. Tap on Access Point Names (APN)
3. Tap the three dots in the corner
4. Select Reset to Default

You can also set it manually:

• Name: JioNet
• APN: jionet
• Save the settings and restart your phone.

This will help your phone connect better to Jio’s internet network!

Also read: Jio Recharge Plan And Offers (Prepaid)

Fix Jio Network Issue Using Network Radio

If your Jio network is still not working well, you can try this trick to refresh the network connection.

Steps to Follow:

1. Open the Phone Dialer (the app you use to make calls).
2. Type ##4636##. This will open a hidden settings menu.
3. Tap on Phone Info.
4. Tap Run Ping Test.
5. Set the Network Type to LTE/GSM Auto.
6. Now, Turn the Radio Off, then Turn it On again.
7. Finally, Restart your phone.

This helps your phone connect to Jio’s network again!

Solve Jio Network Issue on iPhone

Here is how you can solve Jio Network Issue on your iPhone.

• Go to Settings. You will see Cellular option there. Turn it ON the cellular data.
• Tap on Restore Network Settings option.
• Check the connectivity on your LTE network.
• Make LTE network as your preferred network by clicking on Settings ->Mobile Network -> Preferred Network.

Remove/Replace Your Smartphone’s Back Cover

Sometimes, your smartphone’s back cover/case causes interference with the Jio network’s signals. It usually happens in poor connectivity regions. So, try removing the back cover and check whether or not the net speed is increasing.

Try Resetting Your Smartphone’s Network Settings.

Sometimes, resetting the mobile network settings can fix the Jio network problem. Doing this will reset the mobile network settings to default. Here is how to do it.

• Open Settings on your smartphone and click on the search bar. It is present on the top.

• Now, in the search bar, type “Reset mobile network settings.”

• You will see the option to set the mobile network settings in the menu.

• Click on Reset settings.

Also read: 4G vs VoLTE: Why Should You Upgrade?

Try Resetting/Re-inserting the SIM card.

Sometimes, SIM cards get disordered from their original place or any structural damage to the SIM card can cause the Jio network problem. If you have tried the ways mentioned above to fix the Jio net issue, try re-inserting your SIM card. It is because sometimes bent/chipped/scratched SIM tray can also be the reason for the Jio network issue.

Contact Customer Care

If you’ve tried all the tricks above, the problem might be because of network maintenance.

What You Should Do:

• Call Jio Customer Care to get help.
• Tell them your exact location where you’re having the problem.
• They will check and help you fix the issue.
• If many people report the same problem, Jio might even add more network towers in your area.

Jio Customer Care Numbers:

• 198: For Jio users (toll-free)
• 1860-893-3333: General support
• 1800-889-9999: For non-Jio users

Also read: Top Unlimited Data Plans In India You Should Know!

Ways to Resolve Poor 5G Jio Connectivity Problem

Experiencing Jio 5G not working today? Ensure 5G is enabled on your phone and that your area has 5G coverage. To explain it better, here are some ways that you can try to fix it.

Try Disabling The Smart 5G Settings

This setting switches between 5G and 4G connectivity automatically to do the battery consumption. So, if you want your device to get the best 5G speed, deactivate this feature. On the other hand, if the 5G connectivity is weak, then there is no meaning in turning off this setting.

Shift Between NSA and SA modes.

If you use 5G mode, your smartphone will have two settings – SA and NSA. Jio 5G works on an SA architecture. So, if you have used the wrong settings on your smartphone, you will have to deal with the Jio network problem.

Don’t Use Metal-Based Phone Case

If you are using metal-based phone case, stop it immediately because it can create signal interference. So, your smartphone will face trouble while receiving the signals. The reason behind it is cellular signals easily reflected away from the metal objects. So, if your smartphone’s case has any metal part it will slow down your smartphone’s cellular activities. So, avoid using it.

Check Daily Data Validity

Do you use a prepaid plan in Jio with a daily data limit? If yes, you might face a network issue once you cross your daily data limit. Jio says that you can enjoy unlimited data even if you cross the data limit, but the reality is different. When you cross your daily data limit, your speed will be capped at 64kbps. Remember that this speed limitation can sometimes even affect your calling service.

Here are a few things that you can do.

• Keep checking your current data limit in real-time via the MyJio app.
• Give the missed call to 1299. It will give you details of your data limit via SMS.
• If you have used your daily data and face a network issue, you can opt for a data top-up to increase speeds.
• Usually, the top-up data has similar validity to your base plan. So, you can carry forward unused data over multiple days.

Try Enabling and Disabling Airplane Mode

Turning on and off Airplane mode on your smartphone lets your smartphone connect to the best possible network. Besides, you will enjoy better internet connectivity.

Check handset compatibility

Usually, Jio uses n78, n27, and n258 5G bands in India. Sometimes, your phone supports 5G services, but on some other 5G bands. Therefore, you must check your phone’s compatibility using the MyJio app.

If your MyJio app says your phone is Jio 5G compatible, but still you’re not getting 5G services, you must update your smartphone to the latest software version.

Tips to Prevent Jio Network Problem

Here are a few tips that you need to consider to solve the Jio net problem.

• Update your smartphone’s software. Ensure your device runs on the latest software.
• Always place your Jio SIM card in the first slot.
• Keep your phone in 4G mode only. So, it will not search for the 2G/3G/4G mode.

FAQs

Q. How do you report the Jio network problem?

A. If you’re facing a Jio network issue, you can report it through the MyJio app or contact customer care directly at 1800 88 99999 for assistance.

Q. I am experiencing frequent call drops. What to do?

A. Call drops often happen due to poor signal coverage. If you’re facing frequent call drops, try using Wi-Fi calling. It’s completely free with Jio and can help improve call quality when the network signal is weak.

Q. How can I increase my Jio network signal strength?

A. Set your smartphone’s network to 4G-only mode. This will ensure your phone only searches for 4G networks, and it won’t waste time looking for 2G or 3G networks. This can help improve your connection speed and stability.

Q. Why is the network not working in Jio?

A. Make sure your Jio plan is active, with enough validity and data balance. Check that your device supports Jio 4G, the network settings are enabled, and that you’ve completed the tele-verification process. These steps are essential for smooth network access.

Q. Why is MyJio 5G not working?

A. To use 5G, you need to register on the MyJio app. If you’re switching from a 4G SIM, make sure to activate the 5G package in the app. It may take up to 24 hours for the 5G activation to complete.

Q. Why is MyJio not working?

A. Make sure you have a strong data connection, update the app to the latest version, and clear the cache or cookies from your device’s settings. If the app is still not working properly, try force closing it and reopening it.

Q. Why is MyJio VoLTE not working?

A. Open your device settings, then go to Mobile Networks. Enable LTE under Voice & Data for your Jio SIM, and make sure VoLTE (Voice over LTE) is switched on in the network preferences. This will help improve network performance and call quality.

Also read: All Jio Postpaid Recharge Plans

Wrapping Up

Here we come to the end of this article. Try the above-discussed methods to solve the Jio network problem, and share your experience with us in the comment box below. Let us know which method you find helpful.

Also read: Jio Dongle Recharge: Plans, Cashback Offers, And More

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