Google Pixel users now have a convenient way to upgrade to a newer model without taking on the full financial burden of buying a new phone upfront. With the Cashify Google Pixel Upgrade Program, eligible users can trade in their existing financed Pixel. This way, they can move to a new model through a fresh 24-month No Cost EMI plan. It’s a useful option if you want to keep up with the latest Pixel phones without paying the entire amount at once. But what if your current Pixel has a cracked screen or other damage? Does the upgrade program still cover your device, or could its condition affect your eligibility? Can you upgrade Pixel with cracked screen?
Let’s find out how the program works, what device condition rules apply, and what you should check before upgrading.
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Can You Upgrade Pixel With Cracked Screen?
Yes, you can upgrade a Pixel with a cracked screen through the Cashify Google Pixel Upgrade Program. That is provided your phone meets the program’s mandatory eligibility checks.
Here is the interesting part. This program works differently from a regular phone exchange. You don’t have to worry about the condition of your original financed Pixel in the same way you would during a standard resale transaction. Under the program terms, Cashify credits an amount equal to the remaining balance on your original instalment loan to your bank account when you upgrade. You can then use that money to pre-close the original loan with your financing partner.
That said, there are a few conditions you need to meet. A cracked screen alone isn’t listed as an automatic disqualification, but the phone must still pass the required functional checks.
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Cashify Pixel Upgrade Program: Device Condition Rules Explained!
Before you head to a store, here are the main device checks you should know about.
1. Your Pixel Must Switch On
This is the first basic requirement. Your original financed Pixel must power on during the evaluation.
Say your GooglePixel screen has cracks. Yet it still boots up normally. It should be enough to meet the power on requirement. However, if the damage is severe enough to prevent the phone from starting, your Pixewon’t be eligible.
2. The IMEI Must Match Your Original Device
You cannot replace your financed Pixel with another device and expect to complete the upgrade.
The IMEI of the phone you hand over must match the device originally purchased under the Pixel Upgrade Program. This helps verify that you are trading in the correct phone.
3. Your Phone Must Be Free From Functional Defects
This is an important point if your Pixel has suffered a drop.
A cracked screen and a faulty display are two different things. The glass might be broken while the display and touchscreen continue to work normally. On the other hand, you might notice black spots, flickering, dead touch areas, coloured lines, or a completely black display.
The program requires the phone to be free from functional defects. So, a screen that has stopped responding or a phone with other hardware problems could cause difficulties during evaluation.
My suggestion? Check the following things before going for an upgrade.
- Touchscreen,
- Display,
- Charging,
- Cameras,
- Speakers,
- Physical buttons
4. No Unauthorised Repairs or Modifications
Your Pixel device must not have undergone unauthorised repairs or modifications.
For instance, if you previously had your screen replaced by an unauthorised repair provider, this could affect your eligibility. A cracked screen that has not been repaired is a different situation, but the phone still needs to pass the program’s required checks.
If you have already repaired your Pixel, review the program terms and confirm your eligibility before visiting a store.
Also read: Planning To Buy Pixel 11? Here’s Why The Pixel Upgrade Program Makes More Sense?
How Does The Cashify Pixel Upgrade Program Work?
The upgrade process is fairly straightforward once you meet the eligibility requirements.
Step 1: Check Your Upgrade Eligibility
You can exercise the upgrade option after paying at least 9 EMIs and before completing the 15th EMI on your existing financed Pixel. If you purchased the phone through the eligible non-EMI route, the corresponding window is after 9 months and before 15 months.
Make sure you don’t miss this window. If you do not exercise the upgrade option within the permitted period, you will generally need to continue paying the remaining EMIs under your original loan.
Step 2: Visit a Participating Cashify Store
Once eligible, visit a participating store, select your new Google Pixel, and proceed with the upgrade.
You can also arrange a pickup within the permitted five-day period, subject to the program’s terms and availability.
Step 3: Complete the Device Evaluation
Cashify will conduct a mandatory soft evaluation on its platform. The team checks the original device’s IMEI, power-on status, functional condition, and repair history against the program requirements.
If your phone has a cracked screen, this is the stage at which you should expect its overall functionality to be checked.
Step 4: Receive the Buyback Amount
For customers upgrading from a financed Pixel, Cashify credits an amount equal to the remaining balance on the original instalment loan to the customer’s bank account. You can then use this amount to pre-close your original loan with the financing partner or bank.
For customers who purchased through the non-EMI route, the buyback amount follows the applicable percentage grid in the program terms.
Step 5: Start Your New Pixel Purchase
You can select an eligible new Pixel and begin a fresh 24-month No Cost EMI plan. An outright purchase using a credit card is also available through the applicable program route.
The new device’s price and EMI amount depend on the model you select and its availability.
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Frequently Asked Questions
Can I upgrade my Pixel if only the outer glass is cracked?
Yes, a cracked outer glass alone is not listed as an automatic disqualification under the Cashify Pixel Upgrade Program. Your phone must still meet the mandatory power-on, IMEI, functional condition, and authorised repair requirements.
Will Cashify reject my Pixel if the display has green lines?
Green lines can indicate a display problem. Since the program requires the phone to be free from functional defects, you should confirm your eligibility with Cashify before proceeding.
Can I upgrade my Pixel if I have already replaced the screen?
The program does not permit unauthorised repairs or modifications. If you have replaced your screen, confirm eligibility with Cashify before scheduling the trade-in.
Do I need to pay all 24 EMIs before upgrading?
No. Eligible customers can exercise the upgrade option after paying at least 9 EMIs and before completing the 15th EMI, subject to the program’s terms.
Can I upgrade my Pixel from home?
The program provides an option to schedule a pickup within five days, subject to the applicable terms and availability. You can also visit a participating store.
Also read: A Pixel Upgrade Through Cashify: Full Journey From Eligibility Check To Payout
Final Thoughts
Hopefully, now you don’t need to wonder whether you can upgrade your Pixel with a cracked screen. The answer is simply yes. But of course, it comes with certain requirements that we have discussed above. The main advantage is the program’s buyback arrangement. Slight cosmetic damages are acceptable as long as the phone turns on and functions aren’t affected. You don’t necessarily need to pay for a screen replacement before upgrading just because the glass is cracked.
My recommendation is simple. Test your phone, check your upgrade window, back up your data, and confirm your eligibility before spending money on repairs. If your Pixel still works properly, checking the upgrade route first could save you an unnecessary repair expense. If it has functional problems or a history of unauthorised repairs, then you may not be in the best of luck. Clarify the situation with Cashify before committing to the upgrade.
For complete eligibility details, visit the Cashify Google Pixel Upgrade Program page and review the applicable terms before proceeding. Also, for any kind of query related to this issue or the program, you can mail at exchange@cashify.in. Hope this helps!
Also Read: Who Is Eligible For The Google Pixel Upgrade Program?
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